Privacy Policy

Ryde GMSV is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Ryde GMSV manages personal information. It is structured as follows:

1. Personal information Ryde GMSV collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Ryde GMSV and complaints
10. Changes to Privacy Policy

1. Personal information Ryde GMSV collects

The main types of personal information Ryde GMSV collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Ryde GMSV such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Ryde GMSV's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Ryde GMSV's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Ryde GMSV's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Ryde GMSV.

Ryde GMSV collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Ryde GMSV keeps of telephone calls, or emails received, or messages sent to Ryde GMSV or posted on Ryde GMSV's pages on social media);
• Ryde GMSV's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Ryde GMSV collects personal information in connection with running its business directly from the individual concerned. On occasion Ryde GMSV may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Ryde GMSV stores personal information in electronic and paper form.

Ryde GMSV uses and discloses personal information as follows:

• to source vehicles and sell them to Ryde GMSV's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Ryde GMSV's customers and prospective customers;
• to obtain products, services or information from Ryde GMSV's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Ryde GMSV knows about them);
• to operate and manage Ryde GMSV's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Ryde GMSV. For example, Ryde GMSV may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Ryde GMSV also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Ryde GMSV uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Ryde GMSV uses in the operation of the computer program is browsing history on Ryde GMSV's websites, name, contact information, and other information you may input into Ryde GMSV's websites. The level of human oversight Ryde GMSV provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Ryde GMSV's staff.

4. Cookies

Ryde GMSV uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Ryde GMSV's web server. Ryde GMSV may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Ryde GMSV's platforms and those social media platforms. Ryde GMSV's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Ryde GMSV's website.

5. Links to other websites

Ryde GMSV's website may contain links to third party websites. Ryde GMSV does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Ryde GMSV and do not wish to receive these communications from Ryde GMSV in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Ryde GMSV.

7. Overseas transfers

Ryde GMSV's website/s are hosted in Australia. On occasion, a third party service provider Ryde GMSV engages or that Ryde GMSV is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Ryde GMSV holds about them by contacting Ryde GMSV during business hours on 02 9062 4069 or via the contact page.

Ryde GMSV may require an individual making a request to verify their identity before processing their request.

Ryde GMSV will aim to respond to all requests promptly and within 30 days.

Ryde GMSV may refuse a request where permitted or required by law. Ryde GMSV will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Ryde GMSV and complaints

If you have any queries, concerns or complaints about how Ryde GMSV handles your personal information please contact Ryde GMSV during business hours on 02 9062 4069 or via the contact page. Ryde GMSV may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Ryde GMSV can understand the nature of your concern. In most cases, Ryde GMSV will ask that you put your request in writing.

Ryde GMSV takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Ryde GMSV's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 02 9062 4069
• Mailing Address: 603 Victoria Rd, Ryde, NSW, 2112

10. Changes to Privacy Policy

Ryde GMSV may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.